Privacy Policy for Hensley Heating & Cooling

At Hensley Heating & Cooling, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal information when you use our HVAC services or visit our website.

Information Collection

We collect personal information when you voluntarily submit it to us through our website's "Contact Us" form, schedule a service appointment, or request an estimate. This may include your name, email address, phone number, home address, and details about your HVAC system. Please note that providing your phone number is not mandatory; it is optional and considered as your consent if you choose to provide it.

Use of Information

The information you provide is used solely to respond to your inquiries, provide you with HVAC services you request, schedule appointments, send service reminders, and improve our service offerings. We do not share your personal information, including phone numbers, with any third-party providers except as required to provide our services (such as financing partners when you apply for financing).

Service-Related Communications

We may contact you via phone, email, or text message to:

• Confirm service appointments
• Provide service updates and technician arrival times
• Send maintenance reminders
• Follow up on completed services
• Notify you of special offers or promotions

Texting Opt-In

If you choose to opt-in to receive text messages from us for appointment confirmations, service updates, or maintenance reminders, please note that this information is kept confidential. Your texting opt-in information is not shared with any third parties for marketing purposes.

Consent

By voluntarily providing your phone number through our "Contact Us" form or when scheduling services, you are giving us your consent to use this information to contact you regarding your inquiry, scheduled services, or HVAC services you have requested.

Third-Party Sharing

We do not share any personal information, including phone numbers, opt-in consents, and texting opt-in information, with third-party providers for marketing purposes. However, we may share necessary information with:

• Financing companies when you apply for HVAC equipment financing
• Manufacturers for warranty registration or claims
• Service partners when required to complete your HVAC services

Our privacy policy ensures that your data remains confidential and is only disclosed when necessary to provide the services you have requested.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information only as long as necessary to provide you with services, maintain our business relationship, and comply with legal obligations. Service records may be retained for warranty and maintenance purposes.

Your Rights

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications at any time

Amendments

Hensley Heating & Cooling reserves the right to amend this privacy policy at any time. Any changes will be posted on our website, and the date of the latest update will be indicated at the top of the policy.

Contact Us

If you have any questions or concerns regarding our privacy policy, please contact us:

• Phone: 682-233-0773
• Address: 308 Youngwood Lane, Fort Worth, TX 76131
• Online: Contact Form

Thank you for trusting Hensley Heating & Cooling with your personal information. Your privacy and satisfaction are our top priorities.